If you are unable to get online, use the System Information app to view your system info. See Find the serial number on Surface if you are unsure where this is on your device.
We strongly recommend only using a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. Visit the Microsoft Device service and repair site to register your device serial number. Surface power supplies are designed to work with Surface. If you’re interested in purchasing an additional power supply, or upgrading your power supply, see Microsoft Surface power supplies at Microsoft Store. To view the safety and regulatory information for Surface and Surface power supplies, including shipping information and AC power cord safety, see Product safety warnings and instructions. Note: The USB port available on some power supply units is only for charging other devices while your Surface is charging and can’t be used to transfer data.įor info on how to properly care for the power cord and power supply, see Clean and care for your Surface.
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